Basic Managed Service (Passive Support)

Eligible Products:

• Single Dedicated Server
• Single Colocation Server

Included Services:

1. Port monitoring in interval of 5 minutes
   Our monitoring server will be set to monitor either one of the following: Icmp Ping, SSH Port 22, RDP Port 3389, or any other remote management port. Customers running any kind of firewall device have to keep in mind to allow our monitoring server to reach the monitored ports in order to qualify for our SLA.
2. MRTG Bandwidth Utilization Graphs
   Bandwidth utilization graph showing your bandwidth usage will be provided.
3. Remote Reboot Access
   Server remote reboot capability will be provided from our Omega customer portal.
4. Server Outage Reboot
   Wowrack Technician will follow customer's procedure in case of server downtime. If there are no procedure set in place, Wowrack Technicians will perform a server reboot in attempt to restore services.

Pricing:

• Free of charge for all eligible products.
• Managed Service Add-ons Pricing

Terms:

• Support hours is billed with pricing schedule listed in "On-Demand" Managed service support.

Please consult with sales@wowrack.com for all managed hosting services. Wowrack has also provided a convenient add-on order form located in the order button of our website top navigation bar. You are welcome to use this form to submit your managed hosting services request.