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Enterprise Managed Service (Pro-Active Support)
Eligible Products:
- Single Dedicated Server
- Single Colocation Server
- Multiple Server Farm (Priced per server)
Included Services:
- All services provided in Basic & Standard Managed Service.
- 4 hours of managed services performed by tier 1 & tier 2 technicians
When Enterprise Managed Service is ordered with a new server contract, customer is eligible for another 4 additional bonus hours during the first month of service. Note: Unused hours will expire at the end of the month and cannot be carried over to next month period. Hours are also not transferable between different servers.
- Pro-Active Support
When a monitor fails, Our technicians will perform application and/or server escalation procedure per customers' direction. Customers will only be contacted as last resort.
- Total of 5 Ports Monitor on Hyperspin
Customers can specify up to 5 monitors in addtion to the Icmp or Remote access port monitor included in Standard Managed Service.
- Dedicated KVM/IP Access
Enterprise managed service server will be connected to dedicated KVM/IP device with added security for emergency remote management purposes.
Pricing:
Terms:
- Standard Managed Service contract is required for a minimum of 6 consecutive months. If customer opt to cancel prior to the 6 months requirements, additional cancellation fee may apply.
- Additional hours is billed with pricing schedule listed in "On-Demand" Managed service support.
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Please consult with sales@wowrack.com for all managed hosting services. Wowrack has also provided a convenient add-on order form located in the order button of our website top navigation bar. You are welcome to use this form to submit your managed hosting services request. |
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