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Standard Managed Service (Passive Support)
Eligible Products
- Single Dedicated Server
- Single Colocation Server
Included Services:
- All services provided in Basic Managed Service.
- 4 hours of managed services performed by tier 1 technicians
When Standard Managed Service is ordered with a new server contract, customer is eligible for another 4 additional bonus hours during the first month of service. Note: Unused hours will expire at the end of the month and cannot be carried over to next month period. Hours are also not transferable between different servers.
- Additional (5) Port Monitors
Customers can specify up to 5 other port monitors in addtion to the Icmp or Remote access port monitor included in Basic Managed Service.
- Access to Hyperspin
Wowrack has partnered with Hyperspin, a 3rd party monitoring company in order to provide customers with monitoring capabilities from servers deployed all around the world. One (1) monitor will be provided.
- Shared KVM/IP Access
Standard managed service server will be connected to shared KVM/IP device for emergency remote management purposes.
Pricing:
Terms:
- Standard Managed Service contract is required for a minimum of 6 consecutive months. If customer opt to cancel prior to the 6 months requirements, additional cancellation fee may apply.
- Additional hours is billed with pricing schedule listed in "On-Demand" Managed service support.
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Please consult with sales@wowrack.com for all managed hosting services. Wowrack has also provided a convenient add-on order form located in the order button of our website top navigation bar. You are welcome to use this form to submit your managed hosting services request. |
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