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- Port monitoring in interval of 5 minutes
- MRTG Bandwidth Utilization Graph
- Remote Reboot Access
- Server Outage Reboot
- Free of charge for all eligible products.
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- All services provided in Basic Managed Service.
- 4 hours of managed services performed by tier 1 engineer
- Additional (5) Port Monitors
- Access to Hyperspin External Monitoring System
- Shared KVM/IP Access
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- 4 hours services performed by Tier 1 & 2 engineers.
- Pro-Active Support
- Total of 5 Ports Monitor on Hyperspin
- Dedicated KVM/IP Access
- Multiple Server Farm
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- Hardware upgrades
- OS install
- Network updates
- System outage
- Network downtime
- Hardware error and Daemon/Service failure
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