• Basic
• Single Server
• Enterprise
• On Demand

Enterprise Managed Services

Eligible Products:

• Single Dedicated Server
• Single Colocation Server
• Multiple Server Farm (Priced per server)

Included Services:

1. All services provided in Basic & Standard Managed Service.
2. 4 hours of managed services performed by Tier 1 & Tier 2 engineers.
   When Enterprise Managed Service is ordered with a new server contract, customer is eligible for another 4 additional bonus hours during the first month of service.
3. Pro-Active Support.
   When a monitor fails, Our engineers will perform application and/or server escalation procedure per customers' direction. Customers will only be contacted as last resort.
4. Total of 5 Ports Monitor on Hyperspin.
   Customers can specify up to 5 monitors in addition to the Icmp or Remote access port monitor included in Standard Managed Service.
5. Dedicated KVM/IP Access.
   Enterprise managed service server will be connected to dedicated KVM/IP device with added security for emergency remote management purposes.

Pricing:

• $300 per month per server.
• Custom Managed Services Pricing available! Please contact our sales team at sales@wowrack.com for custom quotes.

Terms:

• Standard Managed Service contract is required for a minimum of 6 consecutive months. If customer opts to cancel prior to the 6 months requirements, additional cancellation fee may apply.
• Unused hours will expire at the end of the month and cannot be carried over to next month period. Hours are also not transferable between different servers.
• Additional hours are billed with pricing schedule listed in "On-Demand" Managed service support.