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All fees are due in advance. Wowrack will not activate any unpaid accounts for any reasons. Customer support fees are billed at hourly rate and may be required to be paid in advance before support is provided. Customer agrees to pay all service and support fees based on their order which may include orders placed by phone, e-mail, ticketing system, or other web forms. |
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All credit card payments are charged automatically on the 1st of each month. Our automated system will charge your credit card that have been submitted on the order form and will notify customers of the charge status through e-mail. It is your duty to ensure up to date credit card information in our system. Wowrack has provided a convenient payment update form located in the "support buttons -> payment update forms" located on our website top navigation bar. In the event of declined credit card transaction, $25 billing convenience charge will be applied to the next credit card transaction. Wowrack billing team will notify you of your failed credit card transaction and work with you to resolve your payment issue. If you do not respond within the next 48 hours after the failed charges notification, we will proceed with service suspension and / or disconnection. Please note that it is customer's responsibility to notify us of their updated email address in order to ensure smooth and timely communication.
All non credit card payments are due on the invoice date |
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Wowrack will always try to prorate all payments to the first of each month. We will charge the full monthly payment on your first invoice and prorate your payments on your second invoice. By your third invoice period, your billing cycle should start on the first of the month.
For instance, if you start your service on March 16th for a monthly payment of $100, your payments will be as follows:
First Month (Charged on March 16): $100 for service period of March 16 to April 16.
Second Month (Charged on April 17): $46.67 for service period of April 17 to April 30.
Third Month (Charged on May 1): $100 for service period of May 1 to May 31.
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Wowrack will send out a copy of your invoice for your review on the third monday of each month for all invoices prorated to the first of each month. Customers will start date other than the first of the month will receive their invoice no later than 10 days before the invoice due date. Customers are always welcome to request copies of their invoice for a maximum period of 12 months past services. |
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$25 per invoice |
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24% annually (Effective 10/26/06)
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$25 per device
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Wowrack accepts Visa(Preferred), Mastercard, American express, Discover, personal / business check, cashier's check, money order, wire transfer, international money order and paypal.
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Dedicated Server orders will be setup within 24 hours after the receipt of full payment. In the event that an order shall take longer than 24 hours to setup, we will inform you of the estimated setup time. Start of service may vary due to custom hardware or software availability.
Virtual Hosting orders will be setup within 24 hours after the receipt of full payment.
Colocation orders will be setup within 24 hours after the receipt of full payment and colocation equipments.
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Wowrack will provide MRTG reading for every dedicated/colocation hosting services. It is your sole responsibility to monitor bandwidth usage on your equipments. By accepting Wowrack acceptable usage policy, customers agree to be responsible for any extra bandwidth charges on their equipments.
When customer have exhausted their allotted bandwidth transfer capacity, Wowrack will immediately issue an invoice in the amount of $200 as a deposit for extra bandwidth charges. Another $200 bandwidth deposit charge will be required everytime bandwidth usage has been exhausted in a given month. The bandwidth deposit charge will be due within 24 hours of the invoice and full immediate payment is required in order to prevent interruption to your service.
Credit card paying customer will have their credit card automatically charged for the extra bandwidth deposit. Non credit card customer will have to use other immediate payment method such as paypal or credit card in order to provide the deposit payment. Wowrack will calculate the final bandwidth usage at the end of the month and will issue credit towards unused bandwidth deposit.
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Bandwidth is calculated by the following formula:
Total monthly B/W usage = (Monthly average in + Monthly average out)/8 bits x 60 seconds x 60 minutes x 24 hours x number of days in a month.
For instance a server that have monthly average in of 312 kb/s & monthly average out of 933 kb/s in the month of April will be calculated as follows:
Total monthly B/W usage = (933+312)/8 x 60 x 60 x 24 x 30 = 404 GB
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You may terminate your hosting services with 20 days advance notice. Wowrack requires the use of the cancellation request form located in the "support -> cancellation request" button located on our website top navigation bar. Any other method of cancellation submission will not be honored and is deem invalid.
Wowrack will not reimburse or pro-rate any fees if you decide to terminate your service/s before the end of a prepaid term, regardless of the reason for termination. Wowrack may also impose extra prorated charge in order to fulfill the 20 days cancellation advance notice requirement. Wowrack will not refund setup fee/s for the cancellation of any accounts unless otherwise stated..
Long term contract Agreement such as semi-annual or annual contract cannot be cancelled for any reason. |
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Any account/service that is unpaid by the 5th day of after contract expiration will be subject to suspension of service without notice. Restoration of service could subject to additional charges of no more than $25. Wowrack will not be responsible for any damages caused by the disconnection of your service due to non-payment and/or late payment. Wowrack will permanently delete any account that may include the reformatting of hard disk drive on any accounts that are 15 days overdue. Wowrack will bill any outstanding balance to the customers. Wowrack will also work with collection agencies if necessary in order to redeem any outstanding balances.
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In addition to Wowrack standard non payment procedure, Wowrack will not return colocation customer's equipment(s) until billing charges has been fully settled. Should billing balances are not settled after 30 days, Wowrack reserve the right to resell or discard colocation equipment(s). Please be aware that Wowrack will not be held responsible for any loss of data, including access of data by the future buyer of the colocated equipments. Customer will be billed for necessary storage, disposal or selling fees. |
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Should you violate any part of Wowrack acceptable usage policy, we reserve the ultimate right in the decision to suspend your service and launch a thorough investigation. Customers may be billed for additional charges should our investigation found that you have indeed violate our acceptable usage policies. Current investigation rate is billed at $100 / hour.
Wowrack also reserve the ultimate right in suspension of service due to security and / or network breaches such as but not limited to DDOS attack, open relay abuse, spam abuse, port scanning and other known Internet exploits. |
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Customers are responsible to update their own information including address changes, email address changes, server owner changes and billing information changes. Wowrack has provided a convenient payment update form located in the support buttons -> support forms of our website top navigation bar. Please remember to regularly update your personal information as failure to do so may result in late payment and possibly interrupt your services. |
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Wowrack reserve the right to change the price of any services at any time. Current customers will not be affected by the price change. In the event that current customers will be affected by the price change, Wowrack will give a 30 days notice to current customers to either agree or cancel the service. Customers with a contract will not be affected by the price change throughout the contract period. |
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Any charges that remain outstanding for more than 60 days will be turned to collection agencies for collection. Should this occur, customer will be charged with the applicable collection fee(s) from the Collection Agency. When this happens, your credit rating will be negatively affected. |
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We reserve the right to refuse, cancel, or suspend service at our sole discretion.
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Any fraud charges attempt will be recorded by our system. Wowrack will fully co-operate with the proper authority and will turn ALL fraud charges attempt to the FBI. |
