Remote Hands Service
Wowrack’s Remote Hands service is the ability to deploy our technical specialists to maintain your equipment when you are not able. Whenever your technical staff isn’t able to make the trip to the data center, we’ve got you covered.
We know how stressful server issues can become, especially when traveling. Our highly trained and qualified technicians are certified to handle any requests, big or small. Leave your equipment to our dedicated & friendly team of experts who will ensure personally that your infrastructure performs at full capacity while you free up IT resources to focus on more strategic uses of your time.
As part of Wowrack’s value add to our customers, if a basic remote hand task can be completed within 15 minutes, we do not bill for it. Every Wowrack customer receives up to 4 tasks per month.
Our remote hands service is available to customers who require the assistance of our 24/7 Data Center team to assist with tasks dealing with equipment within their cabinet.
We provide two levels of Remote Hands services:
Basic Remote Hands
Reboots, KVM/IP hookup, replacing hot-swappable components such as HDD/SSD’s and hot swappable power supply units, remote eyes, and power readings, cable tracing within cabinet.
Smart Remote Hands
Tasks that require us to open up a device and troubleshoot and/or replace components. OS installs, RAID setups etc. are also considered smart remote hands and would be billable at $20 per 15 minutes.