Privacy Policy

Effective Date: March 1, 2024.

Welcome to Wowrack's website. This Privacy Policy describes how we collect and use your personal information concerning Wowrack websites, products, services, events, and experiences that reference this Privacy Policy (together, "Wowrack Solutions"). However, this Privacy Policy does not apply to any products, services, websites, or content offered by third parties or have their own privacy policy.


  • Information You Give Us: We collect any information you provide concerning Wowrack Solutions, such as name, email address, phone number, and company name, when voluntarily provided by you through a contact form, download form, newsletter subscription form, comment form, live chat, or other means.
  • Automatic Information: We automatically collect certain types of information when you interact with Wowrack Solutions, such as information related to the device you used to access our website (such as IP addresses, browser types, operating systems, and location); identifiers and information contained in cookies; the full URL clickstream to, through, and from our website (including date and time); and content you viewed or searched for and page interaction information (such as scrolling, clicks, and mouse-overs). This information is used for statistical purposes and to improve your user experience.
  • Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. This information may include subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as CloudRaya), or third parties (such as products offered through CloudRaya Marketplace) to Wowrack Solutions.


We may use the information we collect for the following purposes:

  • To provide and maintain our website;
  • To respond to inquiries and communicate with users;
  • To personalize user experience and improve our website;
  • To send promotional emails and newsletters (you can opt-out at any time) and
  • To comply with legal requirements.


Wowrack employs industry-standard security measures to protect the confidentiality and integrity of your information. We highly value your data. We use the latest encryption technology and Secure Socket Layer (SSL) involving customers' information. We store customer information on a separate secure server behind our firewall. This way, you never have to worry about your data being compromised. Only a limited number of personnel have access to your information.

We do not sell, trade, or otherwise transfer personal information to outside parties unless we provide you with advance notice. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing users as long as those parties agree to keep this information confidential.


Our website may contain links to third-party websites. We have no control over these websites' content, privacy policies, or practices and are not responsible for the practices employed by websites linked to or from our website. You should review the privacy policies of those websites before providing any personal information.

Content on this site may include embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content from other websites behaves like the visitor has visited another website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


A cookie is a small data text file that a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you. To enhance user experience, our website may use cookies. You may set your web browsers to refuse cookies or alert them when cookies are sent. If you do so, note that some parts of the website may not function properly. See our Cookie Policy.


When you leave comments on the site, we collect the data in the comments form, your IP address, and browser user agent string to help detect spam. You may also opt-in to save your name, email address, and website in cookies. These are for your convenience, so you do not have to fill in your details again when you leave another comment. An anonymized string created from your email address (also called a hash) may be provided to third-party services, such as the Gravatar service, to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Wowrack will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce our policies.


If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. To do so, please get in touch with us through the email provided below. However, this does not include any data we must keep for administrative, legal, or security purposes.


Wowrack reserves the right to update or change this Privacy Policy anytime. You are encouraged to review it periodically for any changes. Changes to this Policy are effective when posted on this page.


If you have any questions or concerns about this Privacy Policy, please use the details below to contact us.

Wowrack (PT Wowrack Indonesia)
Jl. Genteng Kali No. 8, Genteng District,
Surabaya, East Java 60275

Phone: +62-31-6000-2888

Logo Wowrack Horizontal breathing space-02
APAC Headquarter
Jl. Genteng Kali No. 8, Genteng District,
Surabaya, East Java 60275

Jakarta Sales Office
Menara BCA 50th Floor Unit 4546,
Central Jakarta, Jakarta 10310

© 2024 Wowrack and its affiliates. All rights reserved.